How can we help?
Choose the contact option that best matches your question. For account-specific help, use email or a private Discord ticket to keep your details private.
Choose how to contact us
Human support: Monday–Friday, 09:00–17:00 Prague time.
Replies may take longer on weekends and public holidays.
Live chat
Best for quick questions before you buy and general guidance. AI help is available at any time.
Human replies: usually within 5 minutes during support hours; up to 24 hours outside them.
Best for detailed account questions, technical issues, billing, refunds, payouts and complaints.
Replies within 48 hours.
support@mubite.com
Discord support tickets
Best for account or technical support if you prefer Discord.
Open a private ticket. Never share account details in public channels.
For account support, include your registered email, user ID or challenge ID. Any one is enough.
Helpful answers
Answers to common questions about rules, accounts and payments.
What leverage can I use?
Platforms and account setupHow do I reconnect my Bybit API keys?
Payments and supportWhat payment methods are available?
Payments and supportI've paid for my Mubite Challenge, when will I receive my account details?
Trading rulesIf I violate the rules, will I have another opportunity?
Browse all questionsBusiness inquiries
For affiliate applications and partnership opportunities.
Mubite in Prague
Mubite is a Czech company with a team based in Prague.
Company details
Mubite s.r.o., Školská 660/3, Nové Město, ICO: 23221551 Praha 1, 110 00, Czech Republic
All information on this site is provided by Mubite for educational purposes only, specifically related to financial market trading. It is not intended as an investment recommendation, business advice, investment opportunity analysis, or any form of general guidance on trading investment instruments. Trading in financial markets involves significant risk, and you should not invest more than you can afford to lose. Mubite does not offer any investment services as defined under the Capital Market Undertakings Act No. 256/2004 Coll. The content on this site is not directed toward residents in any country or jurisdiction where such information or use would violate local laws or regulations. Mubite is not a brokerage and does not accept deposits. All trading accounts provided by Mubite are simulated demo accounts using live market data. No client funds are traded on live markets. Payout figures shown are individual results and are not typical. Past performance does not guarantee future results.
Mubite s.r.o., Školská 660/3, Nové Město, ICO: 23221551 Praha 1, 110 00, Czech Republic | Copyright Ⓒ 2026 Mubite. All Rights Reserved.